Our global services are provisioned through the use of our own engineers and our highly approved service partners. Servicing client requirements in multiple sectors from simple smart hands engineering to the more complicated,consultative approach that enables us to build solutions partnered alongside our clients. But it doesn’t end there, HTS can support you in so many other areas for example Datacenter, Unified collaboration, Deskside support with back fill or fixed term and contracted engineers and of course Wireless and Data communications.
Aufgaben
- Support and maintenance of end-user hardware devices that includes break-fix support and IMAC (Install, Move, Add and Change) support
- Troubleshoot issues of Windows Operating System and base load software, MS office and business applications
- Deploy and troubleshoot peripheral devices (e.g. headsets, keyboards, mouse, docking stations etc.)
- Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Work with local support team for end-user computer equipment moves. This includes disconnect, reconnect, collection and test of equipment (such as PC, monitor, phone, etc.)
- Co-ordinate and supervise on-site visits by vendors for parts replacement (e.g. Dell, Managed Print service providers)
- Install/replace printers and Imaging devices
- Provide support for end-user’s mobility devices and BYOD
- General connectivity issues for WI-FI, wired LAN, VPN, that requires knowledge of site connectivity / infrastructure and site offerings
- Perform hardware inventory management of assets in stockroom and update of equipment status in Remedy
- Hands and eyes support (deploy, rack, stack, patch, cable) of infrastructure devices (servers, network devices)
- Coordinate and manage replacement of faulty parts under OEM support
- Participate and support SWAT team activities in response to Incident/problem resolution
- Participate in Change Review Board (CRB) meetings to support change activities
Qualifikation
- Support and maintenance of end-user hardware devices that includes break-fix support and IMAC (Install, Move, Add and Change) support
- Troubleshoot issues of Windows Operating System and base load software, MS office and business applications
- Deploy and troubleshoot peripheral devices (e.g. headsets, keyboards, mouse, docking stations etc.)
- Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as needed
- Work with local support team for end-user computer equipment moves. This includes disconnect, reconnect, collection and test of equipment (such as PC, monitor, phone, etc.)
- Co-ordinate and supervise on-site visits by vendors for parts replacement (e.g. Dell, Managed Print service providers)
- Install/replace printers and Imaging devices
- Provide support for end-user’s mobility devices and BYOD
- General connectivity issues for WI-FI, wired LAN, VPN, that requires knowledge of site connectivity / infrastructure and site offerings
- Perform hardware inventory management of assets in stockroom and update of equipment status in Remedy
- Hands and eyes support (deploy, rack, stack, patch, cable) of infrastructure devices (servers, network devices)
- Coordinate and manage replacement of faulty parts under OEM support
- Participate and support SWAT team activities in response to Incident/problem resolution
- Participate in Change Review Board (CRB) meetings to support change activities
Benefits
Its a freelancer job so we only provide salary with all-inclusive
- Strong understanding of Client based Operating Systems
- Strong understanding of end user hardware troubleshooting’s (desktop & Laptops)
- Strong ticketing system experience
- Proficient understanding of level 1 Helpdesk services
- Strong knowledge of client-based applications
- Proficient with common network protocols (TCP/IP) for device connectivity issues
- Excellent communication skills (English & preferred local language)
- Excellent customer engagement and customer service skills
- Strong desire to help, share, and assist others
- Excellent analytical skills
- Excellent Work Ethic
- Problem solving skills
- Deep technical skills